We accept VISA, Mastercard, and Bank Transfer on the website. If you would like to pay with an alternative method, please contact us at +44 7 362049921. We can
Any order shipped from UK to any location outside of UK. Without exemption status or proof of export (BoL), orders delivered to any other Country addresses Delvo Boats we handle their tax including shipping.
All Major Units purchasable online ship via any Courier or a freight carrier determined by Delvo Boats logistics team. Most items not purchasable on the website will require delivery via freight carrier.
Items shipped via freight to remote locations and destinations outside UK, may have an additional shipping cost applied. While rare, on the occasion that an order has been placed in one of these areas, a representative will contact you to confirm the shipping destination and rates. At that time, customers may opt to cancel the order at no cost or cover the additional freight fees.
For parts orders, shipping is provided via any of the available courier service and is determined by the Delvo Boats logistics team. Expedited shipping methods are available during the checkout process. The cutoff for same-day shipping is Noon, 12 PM PST Monday-Friday. If you require expedited processing, please call us before or after placing your order—expedited processing cannot be guaranteed.
Shipping costs are non-refundable. Customers will be responsible for paying all shipping costs when returning an order. Make sure to get a tracking number for your shipment. Customers bear the responsibility to monitor the progress of any returned packages.
Please allow up to 5 business days during peak season for processing and shipping on all major units. All orders are processed in the order they are received. Customers may experience slight shipment delays due to a high volume of orders. Delvo Boats is actively working towards optimizing its services to best support this increase in demand. Thank you for your understanding.
Most items we sell are covered by manufacturers’ warranties. If you experience difficulty with a part or accessory, please contact the Delvo Boats Team for assistance and troubleshooting help or email sales@delvoboatsltd.com. We will work with you and the manufacturer to resolve any issues.
We thoroughly inspect all items prior to shipment. We suggest that you also thoroughly inspect the items before accepting delivery. If damage is apparent, refuse delivery or if your parcel is left without a signature and damage is found, please contact Delvo Boats team. Do not discard the box or any packaging materials.
If an item is subject to a manufacturer’s delay, a Customer Service Representative will notify you. If you would like to continue with your order to ship when available, we will charge you for the order and ship as soon as your unit arrives. Internet credit card authorizations cannot be held in a pending state for more than 7 days, so for back orders and special orders, we must either capture or cancel, or collect funds through a more traditional transaction.
Our representatives will be happy to assist you with all your special orders. Please supply us with all manufacturer information pertaining to the product you wish to order (i.e., model number, name, and color). With few exceptions, Special Orders may not be cancelled or returned. Items shipped directly from the supplier/manufacturer are billed at the time of order and may incur an additional service fee imposed by the supplier.
Please make sure to include the original packaging, manuals, and all other products pieces with your return. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is not in the original packaging and ready-to-be-sold condition.
Electronics, inflatable boats, trailers, and outboard engines cannot be returned. For all other products, returns for refunds must be made within 10 days, minus shipping and handling fees. Returns for store credit or exchange must be made within 30 days. Special orders are ineligible for returns. We only replace items if they are defective or damaged, and notified within 10 days. A refund will be processed once product is received from customer. Customers must notify return within 10 days and provide a tracking number to be eligible for a refund.
Showroom models, demos, clearance, and scratch and dent products may have some cosmetic imperfections or scratches, are discounted due to this, and this is not considered a reason for return or exchange.
Methods of Payment
We accept VISA, Mastercard, and Bank Transfer on the website. If you would like to pay with an alternative method, please contact us at +44 7 362049921. We can
Sales Tax
Any order shipped from UK to any location outside of UK. Without exemption status or proof of export (BoL), orders delivered to any other Country addresses Delvo Boats we handle their tax including shipping.
Back Orders
If an item is subject to a manufacturer’s delay, a Customer Service Representative will notify you. If you would like to continue with your order to ship when available, we will charge you for the order and ship as soon as your unit arrives. Internet credit card authorizations cannot be held in a pending state for more than 7 days, so for back orders and special orders, we must either capture or cancel, or collect funds through a more traditional transaction.
Special Orders
Our representatives will be happy to assist you with all your special orders. Please supply us with all manufacturer information pertaining to the product you wish to order (i.e., model number, name, and color). With few exceptions, Special Orders may not be cancelled or returned. Items shipped directly from the supplier/manufacturer are billed at the time of order and may incur an additional service fee imposed by the supplier.
Returns, Refunds, & Exchanges
Please make sure to include the original packaging, manuals, and all other products pieces with your return. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is not in the original packaging and ready-to-be-sold condition.
Electronics, inflatable boats, trailers, and outboard engines cannot be returned. For all other products, returns for refunds must be made within 10 days, minus shipping and handling fees. Returns for store credit or exchange must be made within 30 days. Special orders are ineligible for returns. We only replace items if they are defective or damaged, and notified within 10 days. A refund will be processed once product is received from customer. Customers must notify return within 10 days and provide a tracking number to be eligible for a refund.
Showroom models, demos, clearance, and scratch and dent products may have some cosmetic imperfections or scratches, are discounted due to this, and this is not considered a reason for return or exchange.
Shipping
All Major Units purchasable online ship via any Courier or a freight carrier determined by Delvo Boats logistics team. Most items not purchasable on the website will require delivery via freight carrier.
Items shipped via freight to remote locations and destinations outside UK, may have an additional shipping cost applied. While rare, on the occasion that an order has been placed in one of these areas, a representative will contact you to confirm the shipping destination and rates. At that time, customers may opt to cancel the order at no cost or cover the additional freight fees.
For parts orders, shipping is provided via any of the available courier service and is determined by the Delvo Boats logistics team. Expedited shipping methods are available during the checkout process. The cutoff for same-day shipping is Noon, 12 PM PST Monday-Friday. If you require expedited processing, please call us before or after placing your order—expedited processing cannot be guaranteed.
Shipping costs are non-refundable. Customers will be responsible for paying all shipping costs when returning an order. Make sure to get a tracking number for your shipment. Customers bear the responsibility to monitor the progress of any returned packages.
Please allow up to 5 business days during peak season for processing and shipping on all major units. All orders are processed in the order they are received. Customers may experience slight shipment delays due to a high volume of orders. Delvo Boats is actively working towards optimizing its services to best support this increase in demand. Thank you for your understanding.
Warranty Information & Damaged Goods
Most items we sell are covered by manufacturers’ warranties. If you experience difficulty with a part or accessory, please contact the Delvo Boats Team for assistance and troubleshooting help or email sales@delvoboatsltd.com. We will work with you and the manufacturer to resolve any issues.
We thoroughly inspect all items prior to shipment. We suggest that you also thoroughly inspect the items before accepting delivery. If damage is apparent, refuse delivery or if your parcel is left without a signature and damage is found, please contact Delvo Boats team. Do not discard the box or any packaging materials.
*Please note, all motors require oil and fuel prior to starting. Please follow the instructions in the manual.